Contact Us
If you have an issue or question that requires immediate assistance,
You can contact us via WhatsApp.
Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued.
Customer support email: info@velnoxe.com
Whatsapp: +1 8162586368
Business hours: Monday through Friday
Response time: Usually within 24 hours business days
Shopping Information
How do I place an order?
How long does order processing take?
How long does shipping take?
How can I track my order?
Payment Information
What payment methods do you accept?
Is my payment information secure?
Will I need to pay customs duties or import taxes?
Order & Returns
Can I change or cancel my order?
How do I request a return?
Which items are eligible for return?
When will I receive my refund?
Other Order Issues
Why hasn’t my tracking information been updated?
What should I do if my order arrives damaged, incorrect, or incomplete?
What if the product does not fit?
Why does the product color look slightly different from the photos?