This Privacy Policy explains how Velnoxe (“Velnoxe,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit [www.velnoxe.com], purchase our products, contact us, or otherwise use our services (collectively, the “Services”).
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide
Name
Billing and shipping addresses
Email address and telephone number
Account login details
Order and purchase information
Product reviews, survey responses, and customer-support messages
Payment-related information processed by our payment providers
We generally do not directly store complete credit or debit card numbers.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect:
IP address
Browser and device type
Operating system
Device identifiers
Website activity and pages viewed
Referral URLs
Shopping-cart activity
Approximate location based on your IP address
Cookie and similar technology data
Information From Third Parties
We may receive information from third parties such as payment processors, e-commerce platforms, shipping providers, analytics providers, advertising partners, social media platforms, and fraud-prevention services.
2. How We Use Your Information
We may use personal information to:
Process and deliver your orders
Confirm payments and transactions
Create and manage your account
Provide customer support
Process returns, refunds, and exchanges
Send order, shipping, and service-related communications
Personalize your shopping experience
Improve our website, products, and services
Detect and prevent fraud, abuse, and security incidents
Send marketing communications where permitted
Measure advertising performance
Comply with legal and regulatory requirements
Enforce our policies and protect our legal rights
Where required by applicable law, we rely on an appropriate legal basis, such as performing a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining your consent.
3. Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyze website traffic, improve performance, and support advertising.
Some cookies are necessary for the website to function. Others may be optional, depending on applicable law. You may manage cookies through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.
4. How We Share Personal Information
We may share personal information with:
E-commerce and website-hosting providers
Payment processors
Warehouses, shipping companies, and logistics providers
Customer-support providers
Analytics and performance providers
Advertising and marketing partners
Fraud-prevention and security providers
Professional advisers, including lawyers and accountants
Government authorities when required by law
We may also disclose information as part of a merger, financing, acquisition, restructuring, bankruptcy, or sale of all or part of our business.
We do not permit service providers to use personal information for purposes unrelated to the services they provide to us, except as allowed by law.
5. Advertising and Analytics
We may work with analytics and advertising partners to understand how visitors use our website, measure campaign performance, and display relevant advertisements.
These partners may collect information about your activity through cookies and similar technologies. Depending on applicable law, certain advertising activities may be considered the “sale,” “sharing,” or use of personal information for targeted advertising.
Where required, you may opt out through our cookie-preference tool or a “Do Not Sell or Share My Personal Information” link on our website.
6. Marketing Communications
If you subscribe to marketing emails or text messages, we may send you information about products, offers, and promotions.
You can unsubscribe from emails by selecting the unsubscribe link included in any marketing email. You may opt out of text messages by following the instructions in the message. You may still receive non-marketing communications concerning your orders or account.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, preventing fraud, resolving disputes, and meeting legal, tax, and accounting obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access to your account.
9. International Data Transfers
Velnoxe and our service providers may process personal information in countries other than the country where you live. These countries may have different data-protection laws.
Where required, we use appropriate safeguards for international data transfers, such as approved contractual protections or other legally recognized transfer mechanisms.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Receive a portable copy of certain information
Restrict or object to certain processing
Withdraw consent where processing relies on consent
Opt out of targeted advertising
Opt out of the sale or sharing of personal information
Appeal a decision concerning a privacy request
Lodge a complaint with a data-protection authority
We will not unlawfully discriminate against you for exercising your privacy rights.
To submit a request, contact us at support@velnoxe.com. We may need to verify your identity before completing the request. An authorized agent may submit a request where permitted by law, subject to appropriate verification.
EU privacy rules provide rights relating to access, correction, deletion, objection, restriction, and portability. California law may provide rights to know, delete, correct, and opt out of the sale or sharing of personal information. European Commission and California Department of Justice.
11. California Privacy Notice
If California privacy law applies to our business, California residents may request information about the categories of personal information we collect, the purposes for which it is used, and the categories of third parties to whom it is disclosed.
Depending on our use of advertising technologies, certain disclosures may be considered “selling” or “sharing” under California law even when no money is exchanged.
California residents may submit applicable access, correction, deletion, and opt-out requests by contacting support@velnoxe.com or using the privacy controls provided on our website.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
12. European Economic Area and United Kingdom
If you are located in the European Economic Area or United Kingdom, you may have additional rights under applicable data-protection law.
You may also lodge a complaint with the data-protection authority in the country where you live or work. Before making a complaint, we encourage you to contact us so that we can try to resolve your concern.
13. Children’s Privacy
Our Services are not intended for children under 16, and we do not knowingly collect personal information from children under 16.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
14. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. Please review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal obligations, or Services.
When we make changes, we will update the “Last Updated” date. If required by law, we will provide additional notice or request your consent.
16. Contact Us
If you have questions, complaints, or requests concerning this Privacy Policy, please contact us:
Velnoxe
Email: info@velnoxe.com
Company name: Puertai trade LLC
Business address: 1942 Broadway St., STE 314C#673
Boulder CO 80302
US
Website: https://velnoxe.com