Thank you for shopping with Velnoxe. This Shipping Policy explains our order processing, delivery estimates, tracking, customs charges, and procedures for delayed or missing packages.
1. Shipping Destinations
Velnoxe ships to most countries and regions worldwide.
Available shipping destinations and methods will be displayed at checkout. We may be unable to ship to certain locations because of carrier restrictions, customs regulations, or other logistical limitations.
2. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Please note:
Business days do not include weekends or public holidays.
Orders placed after business hours may begin processing on the next business day.
Processing may take longer during sales, product launches, holidays, or periods of high order volume.
Orders requiring additional payment or address verification may be delayed.
Processing time is separate from shipping time.
3. Estimated Delivery Times
Estimated delivery times vary depending on the destination, shipping method, carrier, and local customs procedures.
Shipping destination Estimated delivery time
United States 7–15 business days
Canada 8–18 business days
United Kingdom 7–15 business days
Europe 7–15 business days
Australia and New Zealand 8–18 business days
Other destinations 7–20 business days
These timeframes begin after the order has been processed and shipped. They are estimates, not guaranteed delivery dates.
Delivery may take longer because of customs clearance, severe weather, carrier disruptions, public holidays, incorrect addresses, or other circumstances outside our reasonable control.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on factors such as:
Delivery destination
Selected shipping method
Package weight or order value
Available shipping promotions
Any free-shipping offer will be subject to the conditions shown on our website or during checkout.
5. Order Confirmation and Tracking
After placing an order, you will receive an order-confirmation email. Once your order has shipped, we will send you a shipping-confirmation email containing a tracking number or tracking link when available.
Please allow 24–72 hours for tracking information to appear or update after shipment.
In some cases, packages may be transferred to a local delivery provider. You may receive an additional local tracking number.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please check the following information before submitting your order:
Recipient’s full name
Street address and apartment or unit number
City, state, or province
Postal or ZIP code
Country
Telephone number
If you notice an error, contact us immediately at info@velnoxe.com. We cannot guarantee that an address can be changed after processing has begun.
Velnoxe is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer. Additional reshipping charges may apply.
7. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated at checkout:
These charges are not included in the product price or shipping fee.
The recipient is responsible for paying them.
Velnoxe does not control or determine the amount charged.
Customs authorities may delay a shipment while completing inspections or collecting payment.
Contact your local customs authority for information before ordering.
8. Shipping Delays
Occasional delays may occur due to:
Customs inspections
Weather conditions or natural disasters
Carrier disruptions
Public holidays
High shipping volumes
Transportation interruptions
Incorrect delivery information
Events outside our reasonable control
A delayed shipment does not automatically qualify for a refund while it remains in transit. If your tracking information has not updated for more than 7 business days, contact us so we can assist with an investigation.
9. Lost Packages
If tracking does not show delivery and the package appears to be lost, contact us at info@velnoxe.com with your order number.
We may ask you to wait until the carrier’s estimated delivery period has passed before opening an investigation. If the carrier confirms that the package was lost during transportation, we will review the case and may provide a replacement or refund, as appropriate.
10. Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot find it:
Confirm that the shipping address is correct.
Check your mailbox, entrance, porch, reception area, and other safe locations.
Ask household members, neighbors, or building management.
Wait up to 48 hours, as some carriers mark packages as delivered before completing delivery.
Contact the local carrier for delivery details.
If the package is still missing, contact us. We will make reasonable efforts to assist with a carrier investigation. Velnoxe is generally not responsible for theft or loss occurring after the carrier confirms delivery.
11. Refused, Unclaimed, or Undeliverable Packages
A package may be returned to the sender if:
The address is incorrect or incomplete
Delivery is repeatedly unsuccessful
The recipient refuses the package
The package is not collected
Customs duties or import charges are not paid
If a package is returned, any eligible refund will be processed after it has been received and inspected. Original shipping fees, return shipping charges, customs charges, and carrier handling fees may be deducted from the refund where permitted by law.
If you request reshipment, additional shipping charges may apply.
12. Split Shipments
Items from the same order may be shipped separately due to availability, package size, or warehouse location.
If your order is divided into multiple shipments, you may receive separate tracking numbers. You will not be charged additional shipping fees unless otherwise agreed.
13. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at info@velnoxe.com.
We cannot guarantee changes or cancellations after an order has entered processing. Orders that have already shipped cannot be canceled and must be handled according to our Refund and Returns Policy.
14. Shipping Restrictions
We do not ship to certain restricted destinations or addresses where carriers cannot provide service.
Some products may also be subject to local shipping or import restrictions. If we cannot fulfill your order, we will contact you and issue an appropriate refund.
15. Contact Us
For shipping questions, please contact:
Velnoxe
Email: info@velnoxe.com
Website: https://velnoxe.com/
Company name: Puertai trade LLC
Business address: 1942 Broadway St., STE 314C#673
Boulder CO 80302
US
When contacting us, please include your order number and tracking number so we can assist you more efficiently.