These Terms and Conditions (“Terms”) govern your access to and use of the Velnoxe website at [Insert Website URL], including any purchases, content, features, and services offered through the website (collectively, the “Services”).
The Services are operated by [Puertai trade LLC], trading as Velnoxe (“Velnoxe,” “we,” “us,” or “our”).
By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the Services.
1. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order.
If you allow a minor to use a device you own or control to access our website, you are responsible for supervising their use of the Services.
2. Account Registration
Some features may require an account. When creating or using an account, you agree to:
Provide accurate and current information
Keep your login credentials confidential
Update your information when it changes
Accept responsibility for activity conducted through your account
Notify us promptly of suspected unauthorized access
We may suspend or close an account if we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.
3. Product Information
We make reasonable efforts to display product descriptions, measurements, colors, images, availability, and other details accurately.
However:
Colors may appear differently depending on lighting and screen settings.
Measurements may vary slightly because of production methods.
Packaging may differ from the images displayed.
Product descriptions may be corrected or updated when necessary.
If a product materially differs from its description, your available remedies will be subject to our Refund and Returns Policy and applicable consumer law.
4. Prices and Taxes
Prices are displayed in the currency indicated on the website and may change without notice. A price change will not affect an order already accepted by us.
Unless expressly stated otherwise, displayed prices may not include:
Shipping charges
Customs duties
Import taxes
VAT or sales tax
Brokerage or carrier fees
Applicable charges will be displayed at checkout when reasonably possible. Customers are responsible for customs duties and import charges not collected by us at checkout.
5. Orders
Submitting an order is an offer to purchase products under these Terms. An automated order-confirmation email only confirms that we received your order and does not necessarily mean that we have accepted it.
We may reject or cancel an order before shipment for legitimate reasons, including:
Product unavailability
Pricing or product-information errors
Payment authorization failure
Suspected fraud or unauthorized activity
Shipping restrictions
Violation of these Terms
Limits on quantities available for purchase
If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.
We may limit quantities purchased per person, household, account, payment method, or order.
6. Payment
You agree to provide accurate and complete payment and billing information. You confirm that you are authorized to use the selected payment method.
Payments may be processed by third-party payment providers. Their separate terms and privacy practices may apply.
If your payment is declined or reversed, we may cancel or suspend the order. You remain responsible for lawful charges associated with completed purchases.
7. Promotions and Discount Codes
Promotions and discount codes may be subject to additional conditions, including eligibility requirements, minimum purchase amounts, product exclusions, expiration dates, and usage limits.
Unless otherwise stated:
Only one discount code may be used per order.
Promotions cannot be combined.
Codes cannot be exchanged for cash.
Discounts cannot be applied retroactively.
Resale, duplication, or unauthorized distribution of codes is prohibited.
We may refuse or cancel a promotion where we reasonably determine that it has been used fraudulently or contrary to its stated conditions.
8. Shipping and Delivery
Shipping times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by carrier disruptions, customs procedures, weather, public holidays, incorrect addresses, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.
9. Returns, Refunds, and Cancellations
Returns, refunds, exchanges, and order cancellations are governed by our Refund and Returns Policy, which forms part of these Terms.
Nothing in these Terms or our policies limits any mandatory consumer rights provided by applicable law.
10. Acceptable Use
You may use the Services only for lawful, personal, and non-commercial purposes unless we provide written authorization otherwise.
You must not:
Use the Services for unlawful, fraudulent, or abusive purposes
Provide false or misleading information
Attempt to access another person’s account
Interfere with the operation or security of the website
Introduce malware, viruses, or harmful code
Scrape, crawl, harvest, or extract data using automated systems without permission
Circumvent security or access controls
Copy or commercially exploit website content without authorization
Impersonate another person or organization
Infringe intellectual-property, privacy, or other legal rights
Use the website to transmit unsolicited advertising or spam
Place orders for unauthorized resale
We may restrict access to the Services when reasonably necessary to protect users, our business, or third parties.
11. Intellectual Property
The website and its content—including text, product names, photographs, graphics, logos, videos, designs, software, and page layouts—are owned by or licensed to Velnoxe and are protected by applicable intellectual-property laws.
We grant you a limited, revocable, non-exclusive, and non-transferable right to access and use the website for personal shopping purposes.
No content may be copied, reproduced, modified, distributed, published, displayed, sold, licensed, or commercially exploited without prior written permission from Velnoxe or the relevant rights holder.
“Velnoxe,” our logos, and related branding may not be used without our prior written permission.
12. Reviews and User Content
If you submit a review, photograph, comment, suggestion, or other content (“User Content”), you confirm that:
You own the content or have permission to submit it.
The content is accurate and lawful.
The content does not infringe another person’s rights.
The content does not contain malicious, defamatory, abusive, or misleading material.
You grant Velnoxe a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, reproduce, display, adapt, and use that User Content in connection with operating, promoting, and improving our Services, subject to applicable law.
You retain ownership of your User Content. We may remove content that violates these Terms or applicable law.
13. Feedback
If you voluntarily provide ideas or suggestions about our products or Services, we may use that feedback without restriction or compensation, provided that doing so does not violate applicable law or our Privacy Policy.
14. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, social networks, applications, or services.
We do not control and are not responsible for third-party content, availability, security, or privacy practices. Accessing third-party services is at your discretion and may be governed by their own terms.
15. Privacy
Our collection and use of personal information are described in our Privacy Policy. By using the Services, you acknowledge that you have reviewed that policy.
Where required, we will request your consent before using certain cookies or processing personal information for particular purposes.
16. Service Availability
We may update, maintain, suspend, or discontinue any part of the Services when reasonably necessary.
We do not guarantee that the website will always be uninterrupted, error-free, or available. We are not responsible for temporary unavailability caused by maintenance, technical issues, service providers, or events outside our reasonable control.
17. Disclaimer of Warranties
To the fullest extent permitted by law, the Services and website content are provided on an “as available” and “as is” basis.
Except for warranties expressly provided by us or required by law, we disclaim implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
This section does not exclude warranties or consumer protections that cannot legally be excluded.
18. Limitation of Liability
To the fullest extent permitted by law, Velnoxe and its directors, employees, affiliates, agents, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services.
Where permitted by law, our total liability for a claim relating to a purchase will not exceed the amount you paid for the product giving rise to the claim.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, willful misconduct, or death or personal injury caused by negligence where such liability cannot be excluded.
19. Indemnification
To the extent permitted by law, you agree to indemnify and hold Velnoxe harmless from third-party claims, damages, and reasonable expenses resulting from:
Your unlawful use of the Services
Your material violation of these Terms
Your infringement of another party’s rights
User Content submitted by you
This provision does not apply to losses caused by Velnoxe or where prohibited by consumer law.
20. Events Outside Our Control
We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as natural disasters, severe weather, epidemics, war, civil unrest, government action, labor disputes, transportation interruptions, customs delays, power failures, or telecommunications outages.
We will take reasonable steps to reduce the effect of such events and resume performance when possible.
21. Suspension and Termination
You may stop using the Services at any time.
We may suspend or terminate access if you materially violate these Terms, engage in fraudulent or unlawful activity, create security risks, or misuse the Services.
Termination does not affect rights or obligations that arose before termination. Provisions that logically should continue—including intellectual-property, payment, liability, and dispute provisions—will survive.
22. Governing Law and Disputes
These Terms are governed by the laws of [Insert State/Country], without regard to conflict-of-law principles.
Subject to any mandatory consumer rights, disputes will be submitted to the courts located in [Insert City, State/Country].
If you are a consumer, you may also have the right to bring a claim in the courts of your country of residence or use other dispute-resolution procedures provided by local law.
Before starting formal proceedings, please contact us at info@velnoxe.com so we can attempt to resolve the issue.
23. Changes to These Terms
We may update these Terms to reflect changes to our Services, business practices, or legal requirements.
The updated Terms will be posted on this page with a revised “Last Updated” date. Changes apply prospectively from their effective date unless applicable law requires otherwise.
Your continued use of the Services after updated Terms become effective means that you accept those changes, where permitted by law.
24. Severability
If any provision of these Terms is found unenforceable, it will be modified only to the extent necessary or treated as removed. The remaining provisions will continue in effect.
25. No Waiver
If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.
26. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund and Returns Policy, and any additional terms displayed during checkout, constitute the entire agreement between you and Velnoxe concerning the Services.
If additional terms conflict with these Terms, the more specific terms will apply to the relevant product, promotion, or transaction.
27. Contact Us
Questions about these Terms may be sent to:
Velnoxe
Legal company name:Puertai trade LLC
Email: info@velnoxe.com
Website: https://velnoxe.com/
Business address: 1942 Broadway St., STE 314C#673
Boulder CO 80302
US